Our Services
UXceed designs and delivers user-centric services that work in the real work.
We help organisations move from insight to impact by combining service design, change delivery and capability building. From strategy and service models to portfolio delivery and operational readiness, we work alongside teams to embed practical, sustainable ways of working that improve outcomes for customers, colleagues and organisations.
Customer Journey & Empathy Mapping
We help organisations truly understand their customers and colleagues by designing clear, evidence-led customer journeys and empathy maps that uncover real pain points, unmet needs and moments that matter.
UXceed brings structure and insight to lived experience data, combining qualitative insight with operational reality to create a shared understanding across teams. Our approach goes beyond mapping for insight alone — we translate journeys directly into prioritised improvement opportunities that drive better outcomes and measurable experience improvements.
Process Re-engineering
UXceed supports organisations to simplify, streamline and redesign end-to-end processes around how services should work for users, not how organisations are currently structured. We remove unnecessary complexity, duplication and friction by aligning people, process, data and technology to customer needs.
Through a blend of consultation, hands-on practitioner support and upskilling, we help teams redesign processes that are efficient, scalable and easier to operate - improving performance, reducing cost and enhancing the user experience.
Service Model Design & Maturity
We design and evolve service models that clearly define how services are delivered, governed and continuously improved. UXceed helps organisations move from fragmented or reactive delivery models to mature, customer-centred service models with clear ownership, accountability and performance measures.
We assess service maturity, design future-state models and support implementation - ensuring service models are not theoretical, but practical, embedded and capable of adapting as customer needs and organisational priorities change.
Strategy & Prioritisation Planning
UXceed partners with leaders to shape clear, user-centred strategies that connect vision to delivery. We help organisations define what good looks like for customers and colleagues, translate strategic intent into tangible outcomes, and ensure strategies are grounded in operational reality.
Our approach ensures strategy is not just well-written, but actionable - with clear choices, priorities and measures that guide investment, decision-making and change delivery.
Change Portfolio Planning & Delivery
UXceed supports organisations to design, govern and deliver change portfolios that are aligned to strategy and focused on outcomes rather than disconnected projects.
We help shape themed programmes built around improving services and experiences, supported by robust governance, clear measures and integrated delivery plans. Through consultation, practitioner support and upskilling, we help organisations build the capability to plan, manage and deliver change at pace - without overwhelming teams or losing sight of customer impact.
Model Office Design & Set-Up
We design and establish model offices that bring together customers, colleagues and change experts to co-design, test and refine services in a controlled, practical environment.
UXceed helps organisations define the purpose, structure and operating model for model offices, ensuring they are focused on delivery, not theory. Model offices become a catalyst for faster learning, better collaboration and tangible service improvements - creating confidence and momentum across the organisation.
Business Readiness & Continuous Improvement
UXceed ensures change is ready to land and stick.
We build operational readiness across people, process, data, technology and culture so teams are confident and equipped to adopt new ways of working - reducing risk and accelerating benefits realisation.
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We also embed continuous improvement as a core capability.
UXceed designs practical frameworks that enable teams to identify issues, test solutions and learn quickly, grounded in customer feedback and performance insight.
How we work
Across all services, UXceed offers consultation, practitioner support and upskilling to help organisations embed and sustain user-centric approaches to service design and change delivery.
We work alongside teams to build capability, confidence and ownership — ensuring change delivers the right results for customers, colleagues and the organisation, not just well-intentioned activity.